Delegates at Conferences and Training Courses

Terms and conditions for delegates attending training courses or conferences:

  • No cancellations are accepted within 30 days of an event.
  • A substitute delegate can be sent subject to Dods’ approval.
  • In exceptional circumstances Dods will allow a delegate to transfer onto a future date (or event). We reserve the right to charge an administrative fee of £150 for this service.
  • If a delegate does not attend the event the full course fee will be charged.
  • Thirty days prior to an event, if a date becomes inconvenient and no substitute delegate can be found, clients maybe allowed to transfer onto another relevant event in that calendar month or period.

Important Note

Completing an online booking on this websites constitutes a legally binding contract.


Payment is required within 14 days of the date shown on the invoice. Invoices will be sent out after the course or conference has taken place (unless you specifically organise to receive the invoice in advance).

In all circumstances, a VAT invoice will be sent to the delegate. Furthermore, if receipt of payment is made via a credit card, payment will be taken immediately and we will send a credit card receipt.

Access and other requirements

Please let us know if you have any specific access or other requirements (eg dietary requirements).

Cancellations and Substitutions

A full refund, less £150 administration charge, will be given for cancellations received in writing from you no later than 30 working days prior to the date of the course. If notification of cancellation is received less than 30 days prior to the date of the course there will be no refund, however a substitute delegate may attend subject to the Dods’ approval.

In the unlikely event of a course being cancelled by us, the full registration fee will be refunded but Dods disclaims any further liability. Dods reserves the right to change the timing, content, trainers or venue of any courses or conferences.


At Dods’ discretion, delegates may transfer their booking to another course by giving notice of their intention to do so at least 30 days prior to the date of the course. In the event of such a transfer, the delegate will be charged a £150 administration fee.

Attendance at the course

Dods reserves the right to exclude or remove from the course any person whose presence, in our opinion, is, or is likely to be, detrimental to the course.

Data protection

Your information will be held by the Course Provider, in accordance with the Data Protection Act 1998 and added to our marketing databases. It may be used for internal statistical analysis, to fullfil any requests from you for further information and services and to contact you by mail, telephone or email about other services or events offered by the Course Provider. We may pass your details to our associated companies, but we will only allow their use for the purposes mentioned above. We may also transfer your details to any successor or potential successor to our business (or a relevant part of it). This privacy statement applies to all information that we hold about you. If you do not wish to receive any other information about services and events offered by the Course Provider and its associated companies, please contact us.

If you have any queries regarding our Data Protection Policy, please call our Dods (Group) Plc head office on 0207 593 5500 and we will assist you with your queries.